We believe trust is earned through clarity. This policy explains what information we collect, why we collect it, how we protect it, and which choices you have over your personal data when you use our website and services.
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Information Collection
We collect only the data reasonably required to provide reliable service, resolve support requests, secure accounts, and improve platform performance. We do not sell personal data.
Data submitted by forms, account setup, and support communication.
Technical and usage signals generated as you browse and interact with our services.
We process data for specific operational reasons, not for unrelated secondary use.
We apply data minimization principles. When possible, we aggregate or pseudonymize records to reduce identifiability while preserving operational value. We do not knowingly collect personal data from children under 13 without verified parental consent.
Data Use & Sharing
We share personal information only when necessary to operate our services, meet legal obligations, and maintain secure infrastructure. Every processor relationship is governed by contractual safeguards and confidentiality commitments.
We engage vetted providers for specific tasks such as hosting, analytics, payment processing, customer communication, and support ticketing.
| Category | Purpose | Typical data |
|---|---|---|
| Cloud infrastructure | Secure hosting and uptime | Account identifiers, service logs, encrypted storage assets |
| Payment processing | Billing and transaction handling | Billing contact details, invoice metadata, payment status tokens |
| Product analytics | Performance and feature insights | Event interactions, aggregated usage metrics, device/browser attributes |
| Communication tooling | Service notices and support follow-ups | Email address, support message content, notification preferences |
We process data under one or more lawful bases depending on context.
Where regional laws such as GDPR, CCPA/CPRA, or similar privacy frameworks apply, we implement rights workflows and contractual controls accordingly.
Retention periods vary by data type and legal requirements.
Account profile data
Retained while your account is active and for up to 24 months after closure, unless legal obligations require longer storage.
Support correspondence
Typically retained for 18 months to maintain service continuity and auditing history.
Security and system logs
Retained for 30 to 180 days, depending on system risk profile and incident-response needs.
Financial records
Retained for the period required under applicable tax and accounting laws.
After retention periods expire, records are securely deleted, anonymized, or irreversibly aggregated. We periodically review retained datasets to reduce unnecessary storage.
User Rights & Contact
Subject to your location and applicable law, you may request access to personal data we hold, ask for corrections, request deletion, or object to certain processing. We provide clear channels to exercise these rights.
Right of access
Request confirmation of whether we process your personal data and receive a copy of relevant records.
Right to correction
Ask us to update or correct incomplete, outdated, or inaccurate information associated with your account.
Right to deletion
Request deletion of personal information where there is no overriding legal or contractual reason to retain it.
Right to opt out
Opt out of non-essential marketing communications and selected analytics controls where law provides this choice.
We use essential cookies to keep the website secure and functional. Optional cookies may support analytics or communication preferences depending on consent. You can manage cookie settings through browser controls, clear stored cookies at any time, and update consent preferences where offered.
